Sept 28, 2009

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EXPRESS SCRIPTS UPDATE: Identity theft warning

Dear UUP Members:

If you were in state service between 1999 and 2005 you should have received a letter dated Sept. 16, 2009, from Express Scripts, the company which previously administered our prescription drug benefits.  The letter was sent to notify its customers of a security breach that occurred in October 2008 when an unknown person gained unauthorized access to patients’ personal information, putting them at risk of identity theft. In August 2009 Express Scripts learned that the security breach apparently involved more members’ records than the 75 originally identified last October.

The Governor's Office of Employee Relations (GOER) has informed UUP that there has been no reported misuse of any Express Scripts personal information, as of Sept. 24, 2009.

The FBI is actively investigating this matter and the company has offered a $1 million reward for information leading to the arrest and conviction of the perpetrator. 

Please note:  UUP did demand of both GOER and Civil Service that they put pressure on Express Scripts to pay for Identity Theft Protection for our members. That demand was rejected. GOER and Civil Service claim they have no leverage over Express Scripts, since the contract with that company expired several years ago.  But, also note, as indicated below there are some no-cost or low-cost protections available.

If any members have proof that their information has been compromised in any manner, please contact the FBI at 800-CALL-FBI.

If you received a letter from Express Scripts and would like more information, please refer to their Web site at
This Web site also provides helpful information about how to protect yourself from misuse of personal information.

Express Scripts has contracted with Kroll Inc., the world’s leading risk-consulting company, to provide expert assistance. You may call a Kroll representative at 866-795-9350 if you have questions or concerns about your personal information.

You can also protect against the unauthorized use of your personal information by taking the following steps.  There is no cost for the first 90 days.

1. You may want to place a security/fraud alert on your credit bureau file.   This will provide a significant level of protection. You may do this by contacting the following credit bureaus: 
Equifax: 877-478-7625 or

Experian: 888-397-3742 or

TransUnion: 800-680-7289  or

2. Periodically check your credit report. You may obtain a free credit report by visiting or calling 877-322-8228.

3. If you find suspicious activity on your credit report contact law enforcement or the FBI in this case.

4. Close any compromised accounts immediately.

5. Contact the FTC at  or 800- 438-4338 or write to Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Ave, NW Washington, D.C. 20580.

6.  UUP members can also extend security measures by contacting NYSUT Member Benefits at 800-626-8101 to learn about their Identity Theft Program. The cost of this program is $69.99 annually.

In union,
Phil Smith
UUP President

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