March 23, 2020
Dear Visionworks Patients,
In accordance with recommendations from the CDC, as well as Federal and State authorities, we are temporarily closing all Visionworks’ locations due to the COVID-19 virus, but we will preserve access to our doctors for emergency eye care needs. With this temporary pause, we can protect the health and safety of our associates, doctors, and the communities we serve. While our storefronts are closed to the public, we are still safely working to ensure we meet each patient’s needs:
• If you recently purchased glasses or contacts with us, we will ship them directly to you
• If you have an exam scheduled during the closure, we will call or email you to reschedule your appointment
• If you have lost or broken glasses or just need a new pair of glasses or contacts, and you have an existing prescription, we have several options for you at visionworks.com where you can utilize many insurance plans. In addition, we will work to assist you if you have an expired prescription
• If you have an essential eye care need or an emergency, you can call us at 1-800-784-7427 and we will work to connect you to one of our doctors
We have implemented significant procedures to ensure the safety of our patients, our doctors and our associates. When we reopen our locations, we will continue with the appropriate procedures to ensure the safety of our community. For more information visit visionworks.com/safety-protocol.
In the past few weeks, we have put policies in place to help our associates, including: flexible schedules, supplemental pay for reduced hours, advanced paid time off and continuing pay for those associates directly impacted by COVID-19. As we close all of our stores, we will continue to care for our associates by extending these policies through April 3rd.
We apologize for any inconvenience this unexpected closure may cause you. Thank you for being our patient and we look forward to seeing you soon.
President, Visionworks of America